January 19, 2020
Digital employee or intelligent digital enterprise?
Since the advent of Robotic Process Automation (RPA) in 2012, business interest in so-called "software robots" has continued to grow rapidly. This is not surprising given their versatility and relative ease of implementation. But, relegating daily business processes to such "digital employees", are we getting closer to genuine intelligent "digital enterprises", or are we just creating a higher-order daily grind?