Incorporating business process outsourcing in the ecosystem for legal entities will enable Sberbank Group customers to get comprehensive offers, a single customer experience for both banking and non-banking services and develop more efficiently, focusing on business solutions without being distracted by supporting business processes. Outsourcing accounting, HR recordkeeping, payroll and other supporting business processes allows companies to focus solely on the development of their main activity, and the costs that they pay for these functions will be reduced thanks to a more efficient management of processes and technologies by the service provider. By outsourcing, companies are also less likely to get claims from state authorities.
After the acquisition of Intercomp, Sberbank plans to scale the business by entering new segments (micro and small businesses) as well as by increasing sales through banking channels, expanding the range of products, and improving the performance of the company's operations thanks to new technologies. The Corporate Investment Business unit headed by Deputy Chairman of Sberbank Board Anatoly Popov will coordinate the company's further development and its integration into the bank's ecosystem.
Intercomp's current and future clients will be able to reap the benefits of the association of Sberbank Group with the largest business process outsourcing company in Russia as well as get more high-tech solutions for various industries. This acquisition transaction will not only result in a number of advantages for Sberbank customers, but it will also help improve the business environment in Russia by generating new opportunities for clients, increasing investment attractiveness, developing the service industry and attracting young as well as experienced specialists in various regions of the Russian Federation.
Business process outsourcing (BPO) entails transferring processes to a third-party service provider, thus allowing clients to minimize costs on transactional processes. Software-as-a-Service (SaaS) is a subscription to a ready-made web service fully maintained by a provider.